Grade B

Cresta Help Chat

Name: Cresta Help Chat
Rating: 5.0 (15 reviews)
Author: CrestaProject

⤓ Download v1.3.7 on WordPress.org ↗

by CrestaProjectupdated 2025-12-12🌿The Dependable Sort

A simple WhatsApp button with a very quiet review section.

HealthyDeclining

70/100

The plugin provides simple WhatsApp connectivity but the reviews are quite generic.

Loved28/40

Trustworthy11/15

Fair & Honest14/15

Maintained15/18

Momentum2/12

✂️

You might not need this plugin. Its core job is small enough to live in your theme's functions.php.

Show the snippet

// Replace YOUR_NUMBER with your WhatsApp number in international format (e.g. 15551234567)
define( 'MY_WHATSAPP_NUMBER', 'YOUR_NUMBER' );

add_action( 'wp_footer', 'my_whatsapp_button' );
function my_whatsapp_button() {
    $url = 'https://wa.me/' . MY_WHATSAPP_NUMBER;
    echo '<a href="' . esc_url( $url ) . '" target="_blank" rel="noopener noreferrer"
        style="position:fixed;bottom:20px;right:20px;z-index:9999;background:#25d366;
               color:#fff;border-radius:50%;width:56px;height:56px;display:flex;
               align-items:center;justify-content:center;box-shadow:2px 2px 6px rgba(0,0,0,.3);
               font-size:28px;text-decoration:none;" aria-label="Chat on WhatsApp">
        &#128172;
    </a>';
}

Keep in mind:The snippet does not replicate the shortcode, page-visibility rules, or the WooCommerce and WPML integrations.

More plugins you can skip →

Active installs

~15,000

our estimate · wp.org shows 10k+

Rating

5.0★

15 ratings

Trend · vs a year ago

-31%

Declining fast

52 → 36 installs/day

What to watch out for

MINORdownloads down 31% vs a year ago

Downloads over time

real new installs per day · release spikes shown separately from the trend

2025-04-302025-08-082025-11-162026-02-232026-06-03

organicrelease spikerelease tailorganic trend · 14d rolling median

Declining fast · -31% in the last year

52/day a year ago→36/day today

Reviews

what people actually say

Cresta Help Chat is praised for its ease of use and setup, reliable performance, and helpful support, though reviews focus mainly on positive aspects.

What people like

+Easy to set up, customize, and use×5
+Lightweight and quick to install
+Works reliably across sites and multisite networks×3
+Responsive and professional support
+Integrates a floating WhatsApp chat button×2

Common complaints

Review trustMostly organic

5.00★Verified rating — holds steady vs the raw 5.00★
7%One-shot reviewers — most reviewers are active community members
past spikeReview timing — up to 50% of all reviews landed in a single month
100%5★ concentration — near-perfect across only 15 reviews — not yet a proven track record

Reviews per month · 5★ vs lower

2024-08-132025-07-092026-06-04

5★ reviews1–4★ reviews

All-time ratings · 15 total

5★

4★

3★

2★

1★

Latest reviews · 15 analyzed

2025-11-21★★★★★Great WordPress Plugin seasonwonder
2024-07-24★★★★★Best Whatsapp Plugin Anonymous User 20036978
2022-08-03★★★★★Great Plugin gemedj89
2020-10-10★★★★★Excellent Massimo
2019-06-26★★★★★Top Plugin someco
2019-03-25★★★★★Very Good!agusapri
2019-03-18★★★★★Easy and awesome!woody1sp
2019-01-08★★★★★Perfecto Javier
2018-12-16★★★★★Отлично ragday
2018-12-15★★★★★Fácil customização rogeriomarcos

Releases

recent versions from WordPress.org SVN

2025-12-12v1.3.7
2025-04-11v1.3.6
2024-11-07v1.3.5
2024-07-18v1.3.4
2024-03-25v1.3.3
2023-11-07v1.3.2
2023-07-25v1.3.1
2023-03-23v1.3.0

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For developers & the curious

the raw signals behind the grade — none of this is on the friendly summary above

Download signals

Baselines are computed on organic days only — release spikes and their tails are excluded, so they're not inflated by the auto-update wave.

Baseline · median of last 7 organic days

Prior 7-day baseline

Floor · 25th percentile over 14 days

Latest day · 2026-06-03(organic)

-19.0%

Week-over-week organic trend

Review signals

Concentration and drive-by metrics drive the review-burst and fake-review flags. 30–40% solo reviewers is normal; we only flag the extremes.

50%

Max month share · biggest single 30-day window

3.24

Distribution CV · <0.6 even, >1.5 bursty

100%

5★ share in analyzed sample

Solo reviewers · only this one wp.org activity

—

Volume velocity · last 6mo vs prior 6mo

5.00 → 5.00★

Sample avg · raw → solo-filtered