89
Fluent Support – Helpdesk & Customer Support Ticket System
It kills SaaS subscriptions but requires some CSS for the perfect look.
HealthyGrowing
89/100
Users love the powerful features and responsive support despite some styling limitations.
Active installs
~42,000
our estimate · wp.org shows 10k+
Rating
4.6★
65 ratings
Trend · vs a year ago
+44%
Growing fast
100 → 144 installs/day
Downloads over time
real new installs per day · release spikes shown separately from the trend2025-04-302025-08-082025-11-162026-02-232026-06-03
organicrelease spikerelease tailorganic trend · 14d rolling median
Growing fast · +44% in the last year
100/day a year ago→144/day today
Reviews
what people actually sayFluent Support is widely praised for its robust, feature-rich ticketing system and responsive support, though users note limited styling options and occasional bugs after updates.
What people like
- +Fast and helpful support team with rapid response times×5
- +Feature-rich and powerful ticketing system×4
- +Good integration with other Fluent apps, WooCommerce and WordPress×3
- +Easy to set up and intuitive, clean interface×2
- +Cost-effective alternative to SaaS helpdesk solutions×2
- +Self-hosted solution giving users data ownership×2
Common complaints
- −Customizing the ticket layout requires manual CSS and lacks built-in styling options
- −Ticket creation form is limited, requiring workarounds such as integrating Fluent Forms
- −No built-in option to completely disable login/registration handling
- −Email notification links broke after updating to version 1.10.1/1.10.2 (since 1.10.1/1.10.2)
Review trustReviews look organic
- 4.58★Verified rating — holds steady vs the raw 4.60★
- 9%One-shot reviewers — most reviewers are active community members
Reviews per month · 5★ vs lower
2023-10-182025-02-092026-06-04
5★ reviews1–4★ reviews
All-time ratings · 65 total
Latest reviews · 65 analyzed
- 2026-05-22★★★★★Great plugin – great supportsnorlax691-shot
- 2026-05-07★★★★★Great plugin to create a support systemluismotv77
- 2026-04-13★★★★★Awesome plugin and support!Martin
- 2026-03-11★★★★★Excellent support on support portalgfa7
- 2025-12-15★★★★★5 stars – Great support!servitweb1-shot
- 2025-11-25★★★★★5 stars – Great support!adamcze11-shot
- 2025-11-19★★★★★Outstanding Support – Critical Bug Fixed Within Hoursflobollc
- 2025-10-28★★★★★Fluent Support Teamahcrem1-shot
- 2025-10-27★★★★★Very happy paying customera,stanley
- 2025-08-06★★★★★Great Ticketing systemolyroad
Releases
recent versions from WordPress.org SVNFor developers & the curious
the raw signals behind the grade — none of this is on the friendly summary aboveDownload signals
Baselines are computed on organic days only — release spikes and their tails are excluded, so they're not inflated by the auto-update wave.
151
Baseline · median of last 7 organic days
131
Prior 7-day baseline
224
Floor · 25th percentile over 14 days
2,166
Mean release-day peak (30d)
216
Latest day · 2026-06-03(organic)
+15.3%
Week-over-week organic trend
Review signals
Concentration and drive-by metrics drive the review-burst and fake-review flags. 30–40% solo reviewers is normal; we only flag the extremes.
10%
Max month share · biggest single 30-day window
0.94
Distribution CV · <0.6 even, >1.5 bursty
86%
5★ share in analyzed sample
9%
Solo reviewers · only this one wp.org activity
-38%
Volume velocity · last 6mo vs prior 6mo
4.55 → 4.58★
Sample avg · raw → solo-filtered