79
Smartsupp – live chat, AI shopping assistant and chatbots
Smooth live chat functionality meets a very stingy chatbot usage cap.
HealthyGrowing
79/100
Easy setup and helpful live chat features are offset by restrictive chatbot limits and pricing concerns.
Active installs
~25,000
our estimate · wp.org shows 20k+
Rating
4.7★
131 ratings
Trend · vs a year ago
+25%
Growing fast
71 → 89 installs/day
Warnings
- 61% of reviewers have no other wp.org activity — pattern often associated with paid or solicited 5★.
What to watch out for
- MINORreviews unevenly distributed over time
Downloads over time
real new installs per day · release spikes shown separately from the trend2025-04-302025-08-082025-11-162026-02-232026-06-03
organicrelease spikerelease tailorganic trend · 14d rolling median
Growing fast · +25% in the last year
71/day a year ago→89/day today
Reviews
what people actually saySmartsupp is generally well-regarded as an easy-to-use live chat and chatbot plugin for WordPress, though concerns about third-party data routing and a restrictive chatbot usage cap on the free/lower tiers are notable caveats.
What people like
- +Free version is considered capable and useful without major feature compromise×2
- +Easy to set up and integrate with WordPress×2
- +Chatbot feature is praised as helpful and easy to configure×2
- +Live chat functionality works well for real-time visitor interaction×2
- +Visitor tracking helps identify and engage browsing users
- +Analytics provide insight into visitor behavior
Common complaints
- −Chatbot usage is capped at 100 interactions per month, making it impractical for active sites
- −Mid-contract pricing changes reported, making the service less competitive vs. alternatives
- −All chat data is routed through a third-party server, raising privacy and data security concerns
- −Requires creating a separate external account, which some users find undesirable
Review trustMostly organic
- 4.77★Verified rating — holds steady vs the raw 4.70★
- 61%One-shot reviewers — their only wp.org activity is this review — pattern linked to solicited 5★
Reviews per month · 5★ vs lower
2023-08-192025-01-102026-06-04
5★ reviews1–4★ reviews
All-time ratings · 131 total
Latest reviews · 90 analyzed
- 2024-08-28★★★★★Greatadakteb1-shot
- 2024-08-21★★★★★Excelenteifaleryawo
- 2024-07-29★★★★★RECOMIENDOsexosexshop1-shot
- 2024-07-12★★★★★Live Chatarmsandammunitions1-shot
- 2024-06-21★★★★★Best Live chattec112131-shot
- 2024-05-08★★★★★5 STARS CHAT66projekt
- 2024-04-18★★★★★Enhancing Customer Engagement: A Review of Smartsuppcheminenvirosystems1-shot
- 2024-04-11★★★★★superb appsanskard
- 2024-03-04★★★★★Best Chat Plugindbestofmasquare
- 2024-02-21★★★★★Best site for your postsmrcastiel
Releases
recent versions from WordPress.org SVNFor developers & the curious
the raw signals behind the grade — none of this is on the friendly summary aboveDownload signals
Baselines are computed on organic days only — release spikes and their tails are excluded, so they're not inflated by the auto-update wave.
84
Baseline · median of last 7 organic days
90
Prior 7-day baseline
75
Floor · 25th percentile over 14 days
84
Latest day · 2026-06-03(organic)
-6.7%
Week-over-week organic trend
Review signals
Concentration and drive-by metrics drive the review-burst and fake-review flags. 30–40% solo reviewers is normal; we only flag the extremes.
17%
Max month share · biggest single 30-day window
1.63
Distribution CV · <0.6 even, >1.5 bursty
93%
5★ share in analyzed sample
61%
Solo reviewers · only this one wp.org activity
—
Volume velocity · last 6mo vs prior 6mo
4.73 → 4.77★
Sample avg · raw → solo-filtered