86
SupportCandy – Helpdesk & Customer Support Ticket System
Professional helpdesk power without the monthly SaaS subscription.
HealthyGrowing
86/100
Users praise the deep customization and responsive support despite occasional bugs and one billing complaint.
Active installs
~15,000
our estimate · wp.org shows 10k+
Rating
4.9★
287 ratings
Trend · vs a year ago
+11%
Growing
76 → 85 installs/day
What to watch out for
- MINORreview volume down 100% vs prior 6mo
Downloads over time
real new installs per day · release spikes shown separately from the trend2025-04-302025-08-082025-11-162026-02-232026-06-03
organicrelease spikerelease tailorganic trend · 14d rolling median
Growing · +11% in the last year
76/day a year ago→85/day today
Reviews
what people actually saySupportCandy is widely praised for its robust feature set, deep customizability, and especially its responsive, helpful support, though a few users have reported occasional bugs and one raised a serious charge-related concern.
What people like
- +Responsive and knowledgeable customer support×10
- +High customizability and flexible tweak options×7
- +Rich feature set including automation functions×2
- +Integration with external services (Slack, WooCommerce, API/webhooks, multilingual support)×4
- +Self-hosted solution with no cloud dependency
- +Good value for money and cost-effective compared to alternatives×3
- +Automation saves time and streamlines workflows
- +Clear, organized ticket management providing overview even with high volume
Common complaints
- −Occasional bugs reported by users
- −Alleged fraudulent charge issue raised by a reviewer
Review trustReviews look organic
- 4.85★Verified rating — holds steady vs the raw 4.90★
- 28%One-shot reviewers — most reviewers are active community members
Reviews per month · 5★ vs lower
2023-07-202025-01-102026-06-04
5★ reviews1–4★ reviews
All-time ratings · 287 total
Latest reviews · 90 analyzed
- 2025-12-01★★★★★Fantastic Support, great Feature Set, great value for MoneyKlaas Mertens
- 2025-11-21★★★★★Almost great, except it's missing one key feature.Dan
- 2025-10-07★★★★★Ottimo prodottomarziom
- 2025-10-06★★★★★Thank You, Candy Team!mihaibeilic1-shot
- 2025-09-26★★★★★Best value for the moneyboaznire
- 2025-09-15★★★★★Extremely good plugin an supportluifel90
- 2025-09-15★★★★★Fantastic plugin & supportHenrik
- 2025-08-28★★★★★Great team working behind this pluginericmflong
- 2025-07-28★★★★★How did we ever manage without Support Candy?ludekcerny
- 2025-07-21★★★★★Best thing that happened to our companytunixnl
Releases
recent versions from WordPress.org SVNFor developers & the curious
the raw signals behind the grade — none of this is on the friendly summary aboveDownload signals
Baselines are computed on organic days only — release spikes and their tails are excluded, so they're not inflated by the auto-update wave.
80
Baseline · median of last 7 organic days
76
Prior 7-day baseline
130
Floor · 25th percentile over 14 days
1,157
Mean release-day peak (30d)
182
Latest day · 2026-06-03(tail)
+5.3%
Week-over-week organic trend
Review signals
Concentration and drive-by metrics drive the review-burst and fake-review flags. 30–40% solo reviewers is normal; we only flag the extremes.
11%
Max month share · biggest single 30-day window
1.03
Distribution CV · <0.6 even, >1.5 bursty
96%
5★ share in analyzed sample
28%
Solo reviewers · only this one wp.org activity
-100%
Volume velocity · last 6mo vs prior 6mo
4.89 → 4.85★
Sample avg · raw → solo-filtered