Grade A

Tawk.To Live Chat

Name: Tawk.To Live Chat
Rating: 4.4 (141 reviews)
Author: tawkto

⤓ Download v0.9.3 on WordPress.org ↗

by tawktoupdated 2026-01-14🐴The Workhorse

Free chat power that comes with a side of technical headaches.

HealthyDeclining

72/100

The free tier is very generous but technical bugs and a confusing interface cause frequent frustration.

Loved28/40

Trustworthy11/15

Fair & Honest14/15

Maintained15/18

Momentum4/12

✂️

You might not need this plugin. Its core job is small enough to live in your theme's functions.php.

Show the snippet

add_action( 'wp_footer', function () {
    $property_id = 'YOUR_PROPERTY_ID'; // e.g. 5b1234abc123456789012345
    $widget_id   = 'YOUR_WIDGET_ID';   // e.g. default
    ?>
    <script type="text/javascript">
    var Tawk_API = Tawk_API || {}, Tawk_LoadStart = new Date();
    (function(){
        var s1 = document.createElement("script"), s0 = document.getElementsByTagName("script")[0];
        s1.async = true;
        s1.src   = 'https://embed.tawk.to/<?php echo esc_js( $property_id ); ?>/<?php echo esc_js( $widget_id ); ?>';
        s1.charset = 'UTF-8';
        s1.setAttribute('crossorigin','*');
        s0.parentNode.insertBefore(s1, s0);
    })();
    </script>
    <?php
} );

Keep in mind:The plugin also provides a settings page to enter your Property ID and toggle the widget per user role; replace the hardcoded IDs above with your own values.

More plugins you can skip →

Active installs

~150,000

our estimate · wp.org shows 100k+

Rating

4.6★

141 ratings

Trend · vs a year ago

-24%

Declining

763 → 584 installs/day

Downloads over time

real new installs per day · release spikes shown separately from the trend

2025-04-302025-08-082025-11-162026-02-232026-06-03

organicrelease spikerelease tailorganic trend · 14d rolling median

Declining · -24% in the last year

763/day a year ago→584/day today

Reviews

what people actually say

Tawk.To Live Chat is a well-regarded free live chat plugin praised for its generous free tier and ease of setup, but it is held back by reliability issues, confusing configuration, login bugs, and a mobile app that doesn't always sync correctly.

What people like

+Generous and functional free tier that outperforms other free live chat options×5
+Easy to install and set up on WordPress×4
+Mobile app allows receiving chat notifications on the go×2
+Configurable operating hours with offline messaging support
+AI agent integration available on paid plan, reducing need for manual involvement

Common complaints

−Widget intermittently fails to appear on pages with no clear cause or fix×2
−Chat bubble unexpectedly expands into a large, intrusive window that blocks page content
−Behavior changes on its own without any configuration changes by the user
−No email notifications to the site owner by default, causing missed chats
−Notification settings default to unhelpful options (e.g. department-based) that don't apply to basic setups
−Mobile app shows incorrect or duplicate properties, causing chats and tickets to not appear
−Login failures reported, including a bug where the hostname was missing from the login URL×2
−Account access issues with support unable to resolve login problems
−Version 0.9.0 broke sites on install (since 0.9.0)
−Interface and admin settings are difficult to navigate; key options are hard to find×2
−Advanced customization (e.g. widget appearance) locked behind a paid plan×2
−Real-time response required — no way to follow up with visitors after they leave

Review trustReviews look organic

4.38★Verified rating — holds steady vs the raw 4.60★
9%One-shot reviewers — most reviewers are active community members

Reviews per month · 5★ vs lower

2024-04-152025-05-102026-06-04

5★ reviews1–4★ reviews

All-time ratings · 141 total

5★

123

4★

3★

2★

1★

Latest reviews · 90 analyzed

2026-05-19★★★★★Easy to install, drove me crazy to configure bfbca
2025-11-04★★★★★The worst plugin rcanessa1-shot
2025-04-04★★★★★Great free plugin for live chat Madison Clarke
2025-02-07★★★★★Oh No…I can't delete this regervin
2024-12-08★★★★★Brilliant moshpty
2024-10-15★★★★★Terrible paulotavares
2024-03-20★★★★★Thank you vulan1-shot
2023-05-25★★★★★amazing plugin zollshop
2023-05-05★★★★★Can't Login Bill
2023-03-28★★★★★Must have Uriahs Victor

Releases

recent versions from WordPress.org SVN

2025-04-09v0.9.2
2025-03-24v0.9.1
2025-01-30v0.9.0
2024-11-27v0.8.7
2024-09-02v0.8.6
2024-07-08v0.8.5
2024-07-05v0.8.4
2022-01-28v0.7.0

For developers & the curious

the raw signals behind the grade — none of this is on the friendly summary above

Download signals

Baselines are computed on organic days only — release spikes and their tails are excluded, so they're not inflated by the auto-update wave.

499

Baseline · median of last 7 organic days

543

Prior 7-day baseline

420

Floor · 25th percentile over 14 days

521

Latest day · 2026-06-03(organic)

-8.1%

Week-over-week organic trend

Review signals

Concentration and drive-by metrics drive the review-burst and fake-review flags. 30–40% solo reviewers is normal; we only flag the extremes.

14%

Max month share · biggest single 30-day window

1.69

Distribution CV · <0.6 even, >1.5 bursty

80%

5★ share in analyzed sample

Solo reviewers · only this one wp.org activity

—

Volume velocity · last 6mo vs prior 6mo

4.34 → 4.38★

Sample avg · raw → solo-filtered