59
Tidio – Live Chat & AI Chatbots
Great for chatting until the sudden price hikes hit your wallet.
Declining
59/100
Users enjoy the interface but feel burned by sudden price increases and deceptive free tier marketing.
Active installs
~85,000
our estimate · wp.org shows 80k+
Rating
4.7★
396 ratings
Trend · vs a year ago
-40%
Declining fast
648 → 389 installs/day
What to watch out for
- MINORreviews unevenly distributed over time
- MINORdownloads down 40% vs a year ago
Downloads over time
real new installs per day · release spikes shown separately from the trend2025-04-302025-08-082025-11-162026-02-232026-06-03
organicrelease spikerelease tailorganic trend · 14d rolling median
Declining fast · -40% in the last year
648/day a year ago→389/day today
Reviews
what people actually sayTidio offers a functional, easy-to-set-up live chat widget with generally positive early impressions, but is undermined by serious complaints about aggressive and opaque price increases, reliability regressions, and misleading free-tier marketing.
What people like
- +Easy to set up and configure with a clean, attractive interface×3
- +Works well with popular themes and caching plugins (e.g., Avada, LiteSpeed Cache) without slowing down the site×2
- +Reported to drive sales and provide useful visitor/order tracking over long-term use
- +Pro-tier customer support described as fast and effective for billing issues
Common complaints
- −Steep, undisclosed annual price increases — one long-term user reported costs rising from $150/yr (2021) to $500/yr (2024) with no advance notification×2
- −Forced auto-renewal with no easy refund path×2
- −Free plan is misleading — core chat functionality is locked behind a paid upgrade after setup is complete
- −Reliability regressions reported: mobile push notifications not working and operating hours feature broken unless user stays permanently logged in
- −Plugin crash that took down an entire site, requiring manual server-level removal to fix
Review trustMostly organic
- 4.64★Verified rating — holds steady vs the raw 4.70★
- 31%One-shot reviewers — single-review accounts (common for popular plugins, but worth noting)
Reviews per month · 5★ vs lower
2023-07-202025-01-102026-06-04
5★ reviews1–4★ reviews
All-time ratings · 396 total
Latest reviews · 299 analyzed
- 2026-04-20★★★★★Amazing tool!firebride
- 2026-02-24★★★★★Great collaboration!Ben
- 2026-02-24★★★★★AVOID AT ALL COSTS!royaltyhealth
- 2025-05-28★★★★★Solved my problem, excellent supportspytzo
- 2025-05-28★★★★★Excellent Productalexprg
- 2025-03-27★★★★★THIS IS A SCAM RUN AWAYKVNHNF
- 2025-03-05★★★★★Free chat plugin with most extensive featuresAli Sher
- 2025-02-17★★★★★Works as its subscribedpsanders
- 2025-02-17★★★★★does what it has to, lightweight and good supportmcdeth
- 2024-08-14★★★★★stopped working after latest updatedevsaredead
Releases
recent versions from WordPress.org SVNFor developers & the curious
the raw signals behind the grade — none of this is on the friendly summary aboveDownload signals
Baselines are computed on organic days only — release spikes and their tails are excluded, so they're not inflated by the auto-update wave.
367
Baseline · median of last 7 organic days
371
Prior 7-day baseline
289
Floor · 25th percentile over 14 days
392
Latest day · 2026-06-03(organic)
-1.1%
Week-over-week organic trend
Review signals
Concentration and drive-by metrics drive the review-burst and fake-review flags. 30–40% solo reviewers is normal; we only flag the extremes.
22%
Max month share · biggest single 30-day window
1.97
Distribution CV · <0.6 even, >1.5 bursty
91%
5★ share in analyzed sample
31%
Solo reviewers · only this one wp.org activity
—
Volume velocity · last 6mo vs prior 6mo
4.70 → 4.64★
Sample avg · raw → solo-filtered