36
Trustpilot Reviews
A lonely button and a very expensive subscription.
GrowingPoor rating
36/100
Users face broken login loops and a free version that offers almost no utility.
Active installs
~40,000
our estimate · wp.org shows 30k+
Rating
1.8★
70 ratings
Trend · vs a year ago
+205%
Growing fast
50 → 151 installs/day
What to watch out for
- MAJORverified rating is 1.80★
Downloads over time
real new installs per day · release spikes shown separately from the trend2025-04-302025-08-082025-11-162026-02-232026-06-03
organicrelease spikerelease tailorganic trend · 14d rolling median
Growing fast · +205% in the last year
50/day a year ago→151/day today
Reviews
what people actually sayThe Trustpilot Reviews plugin has a strongly negative reputation among users, driven by login failures, a lack of meaningful free functionality, an outdated codebase, and poor support — with many reviewers also expressing distrust of Trustpilot as a platform itself.
What people like
- +Can send automated review invitation reminders to customers at no cost
Common complaints
- −Nearly all useful widgets are locked behind a paid plan, with only a basic, unstyled button available for free×4
- −Login loop makes the plugin impossible to set up — users are repeatedly redirected to log in without success×2
- −Plugin appears outdated and unmaintained, with no meaningful updates for over a year×3
- −JavaScript errors (including a timeout on headerScript.min.js) cause performance and security scan failures×2
- −No support provided to free-plan users×2
- −Compatibility issues reported with certain themes, including Divi
- −Settings page is blank and video documentation is inaccessible (set to private)
- −Very limited customization options — widget background color and alignment cannot be changed×2
- −Plugin does not use blocks and relies on outdated widget architecture
- −Reported as a target of hacking/virus attempts
- −Pricing for premium plans considered extremely expensive (cited as €139–€519/month or £600/month)×2
Review trustReviews look organic
- 1.80★Verified rating — holds steady vs the raw 1.80★
- 17%One-shot reviewers — most reviewers are active community members
Reviews per month · 5★ vs lower
2023-08-192025-01-102026-06-04
5★ reviews1–4★ reviews
All-time ratings · 70 total
Latest reviews · 71 analyzed
- 2026-06-04★★★★★Can't log inyunysia
- 2025-11-13★★★★★To continue, please enable third-party cookies or try to log in with a differentlogaen
- 2025-05-31★★★★★Problem festgestellt am: 31.05.2025 Elke WirtzElkeWirtz
- 2025-05-12★★★★★Doesn't workbigpapa1
- 2025-04-03★★★★★Doesn't work – Don't trust trustpilotflinty2000
- 2025-02-26★★★★★Laughably Badwilllouisdarby1-shot
- 2025-01-06★★★★★trustpilot is trashpeacefullife
- 2024-10-23★★★★★Why no longer updates?sebing83
- 2024-08-15★★★★★bad supportMati
- 2024-07-29★★★★★dont work with Divi themejorlar1
Releases
recent versions from WordPress.org SVNFor developers & the curious
the raw signals behind the grade — none of this is on the friendly summary aboveDownload signals
Baselines are computed on organic days only — release spikes and their tails are excluded, so they're not inflated by the auto-update wave.
293
Baseline · median of last 7 organic days
263
Prior 7-day baseline
412
Floor · 25th percentile over 14 days
4,820
Mean release-day peak (30d)
400
Latest day · 2026-06-03(organic)
+11.4%
Week-over-week organic trend
Review signals
Concentration and drive-by metrics drive the review-burst and fake-review flags. 30–40% solo reviewers is normal; we only flag the extremes.
14%
Max month share · biggest single 30-day window
1.33
Distribution CV · <0.6 even, >1.5 bursty
17%
5★ share in analyzed sample
17%
Solo reviewers · only this one wp.org activity
—
Volume velocity · last 6mo vs prior 6mo
1.79 → 1.80★
Sample avg · raw → solo-filtered