78
UsersWP – Front-end login form, User Registration, User Profile & Members Directory plugin for WP
Simple user management that works well until you actually need help.
Healthy
78/100
Users love the simple setup but support is often slow and inconsistent.
Active installs
~34,000
our estimate · wp.org shows 20k+
Rating
4.7★
183 ratings
Trend · vs a year ago
-3%
Holding steady
211 → 206 installs/day
Downloads over time
real new installs per day · release spikes shown separately from the trend2025-04-302025-08-082025-11-162026-02-232026-06-03
organicrelease spikerelease tailorganic trend · 14d rolling median
Holding steady · -3% in the last year
211/day a year ago→206/day today
Reviews
what people actually sayUsersWP is generally well-regarded as a capable front-end user registration and profile plugin, especially when paired with GeoDirectory, but a recurring thread of serious complaints about slow, inconsistent, and dismissive support — particularly after purchase — undermines confidence in the premium offering.
What people like
- +Works well as a straightforward user registration and login system, described as plug-and-play for basic use cases×4
- +Integrates seamlessly with GeoDirectory for building more complex directory-style websites×4
- +Several users report fast, technically competent, and friendly support experiences — with specific praise for individual team members×4
- +Capable of handling complex setups such as multiple user types, with custom code assistance from support×2
Common complaints
- −Support response rate is slow — as infrequent as one reply per day — with little visible progress on unresolved issues×2
- −Support quality is inconsistent: some users report excellent help while others feel ignored or deprioritized after payment×2
- −Documentation reported as inaccurate or misleading by at least one paying customer
- −Support requires logging into a dedicated website portal; replies via email are not possible
- −Concerns raised about whether premium pricing (e.g. $375 package) delivers proportionate value, with at least one user not renewing as a result
Review trustReviews look organic
- 4.80★Verified rating — holds steady vs the raw 4.70★
- 10%One-shot reviewers — most reviewers are active community members
Reviews per month · 5★ vs lower
2023-07-202025-01-102026-06-04
5★ reviews1–4★ reviews
All-time ratings · 183 total
Latest reviews · 90 analyzed
- 2026-03-16★★★★★New User with GeoDirectorygrusher1-shot
- 2026-03-16★★★★★Problem with software and support is really bad – changed to very goodphdhont
- 2026-03-13★★★★★Best membership pluginwebgeist
- 2026-02-26★★★★★Very good supportmarcocevoli1-shot
- 2026-02-25★★★★★Great support teamr0sc0
- 2026-01-22★★★★★Solid plugin with a great support teamDanielle Zarcaro
- 2025-12-22★★★★★I'm happy with the pluginambrogio78
- 2025-12-05★★★★★Warning Novice At Workgetfoundautomotive1-shot
- 2025-11-12★★★★★Does what it claims to do, easy to setupteodor2
- 2025-10-06★★★★★A Great Support Team – Fantastic Pluginameisenkatze1-shot
Releases
recent versions from WordPress.org SVNFor developers & the curious
the raw signals behind the grade — none of this is on the friendly summary aboveDownload signals
Baselines are computed on organic days only — release spikes and their tails are excluded, so they're not inflated by the auto-update wave.
182
Baseline · median of last 7 organic days
192
Prior 7-day baseline
180
Floor · 25th percentile over 14 days
3,462
Mean release-day peak (30d)
179
Latest day · 2026-06-03(organic)
-5.2%
Week-over-week organic trend
Review signals
Concentration and drive-by metrics drive the review-burst and fake-review flags. 30–40% solo reviewers is normal; we only flag the extremes.
13%
Max month share · biggest single 30-day window
1.02
Distribution CV · <0.6 even, >1.5 bursty
92%
5★ share in analyzed sample
10%
Solo reviewers · only this one wp.org activity
+40%
Volume velocity · last 6mo vs prior 6mo
4.78 → 4.80★
Sample avg · raw → solo-filtered