61
WooCommerce PayPal Payments
A support team heroically fighting a broken product.
HealthyGrowingAutomattic
61/100
Users feel stuck with this buggy official tool despite excellent support.
Active installs
~1.5 million
our estimate · wp.org shows 800k+
Rating
2.8★
559 ratings
Trend · vs a year ago
+21%
Growing
6,704 → 8,098 installs/day
Warnings
- Distributed from inside Automattic's main product (Jetpack / WooCommerce / Akismet ecosystem) — growth is partly captive.
Downloads over time
real new installs per day · release spikes shown separately from the trend2025-04-302025-08-082025-11-162026-02-232026-06-03
organicrelease spikerelease tailorganic trend · 14d rolling median
Growing · +21% in the last year
6,704/day a year ago→8,098/day today
Reviews
what people actually sayWooCommerce PayPal Payments is a widely-used but frustrating payment plugin that users feel compelled to use despite persistent bugs, with responsive support being the one consistent bright spot.
What people like
- +Support team is consistently praised as fast, patient, and solution-oriented×8
- +Support agents provide detailed help, including screenshots and keeping tickets open to accommodate users' schedules×2
Common complaints
- −A recent update automatically enabled 8 payment gateways without user consent or configuration×2
- −Major updates break the checkout/order page, requiring significant time to fix×2
- −PayPal buttons appear in unwanted locations while failing to display where expected
- −API connection fails with invalid key errors despite correct credentials, making setup impossible for some users
- −Plugin does not work correctly in Firefox×2
- −Overall setup process is described as a nightmare — over-engineered and difficult to configure×2
- −Each new version introduces new bugs rather than fixing existing ones, with a long history of instability×2
Review trustReviews look organic
- 4.31★Verified rating — drops from 2.80★ once one-shot reviewers are removed
- 21%One-shot reviewers — most reviewers are active community members
Reviews per month · 5★ vs lower
2025-10-072026-02-042026-06-04
5★ reviews1–4★ reviews
All-time ratings · 559 total
Latest reviews · 90 analyzed
- 2026-06-04★★★★★Issues resolved promptly by supportsarahrea
- 2026-06-03★★★★★Support Help Was Excellentkatyk28
- 2026-06-02★★★★★New PayPal Plugin Absolute Rubbish!rolandxp30
- 2026-06-01★★★★★Funktioniert nichtwpeinstieg
- 2026-06-01★★★★★Absolutely unacceptablemetalinedev
- 2026-05-28★★★★★Good plugin and excellent supportpacman94
- 2026-05-27★★★★★extremly frustrating to setup, but excelent supportlongginger1-shot
- 2026-05-21★★★★★Mise à jour instablebecaneweb
- 2026-05-13★★★★★Excellent support and very effective troubleshootingcloverfj1-shot
- 2026-05-05★★★★★Proplems with PayPal SmartButtonshauzzen96
Releases
recent versions from WordPress.org SVNAlternatives to WooCommerce PayPal Payments
Top eCommerce plugins, ranked by score.For developers & the curious
the raw signals behind the grade — none of this is on the friendly summary aboveDownload signals
Baselines are computed on organic days only — release spikes and their tails are excluded, so they're not inflated by the auto-update wave.
9,258
Baseline · median of last 7 organic days
7,357
Prior 7-day baseline
9,333
Floor · 25th percentile over 14 days
126,673
Mean release-day peak (30d)
8,501
Latest day · 2026-06-03(organic)
+25.8%
Week-over-week organic trend
Review signals
Concentration and drive-by metrics drive the review-burst and fake-review flags. 30–40% solo reviewers is normal; we only flag the extremes.
19%
Max month share · biggest single 30-day window
0.40
Distribution CV · <0.6 even, >1.5 bursty
81%
5★ share in analyzed sample
21%
Solo reviewers · only this one wp.org activity
+73%
Volume velocity · last 6mo vs prior 6mo
4.43 → 4.31★
Sample avg · raw → solo-filtered