77
WP Customer Reviews
Functional and lightweight but you are on your own for support.
HealthyGrowing
77/100
It offers simple review features but lacks support and easy styling options.
Active installs
~33,000
our estimate · wp.org shows 20k+
Rating
4.3★
526 ratings
Trend · vs a year ago
+8%
Growing
62 → 67 installs/day
Downloads over time
real new installs per day · release spikes shown separately from the trend2025-04-302025-08-082025-11-162026-02-232026-06-03
organicrelease spikerelease tailorganic trend · 14d rolling median
Growing · +8% in the last year
62/day a year ago→67/day today
Reviews
what people actually sayWP Customer Reviews is a functional, barebones reviews plugin appreciated for its simplicity and shortcode support, but let down by absent support, CSS inflexibility, and limited localization options.
What people like
- +Offers useful customization options and shortcode support for adding reviews to a site×2
- +Includes an aggregated reviews display showing total reviews and overall rating
- +Barebones, focused feature set that users trust for long-term compatibility
Common complaints
- −Support is effectively non-existent — tickets go unacknowledged and forum topics are closed×2
- −No way to change or override the plugin's CSS, making styling and layout adjustments impossible×2
- −Compatibility issue with the Avada theme renders text unreadable due to color conflicts with no fix available
- −No localization or language translation support×2
- −Font size and star size are too small, falling below accessibility best practices with no easy way to adjust
- −No identity verification (e.g. Gravatar integration) to add trust to submitted reviews
Review trustReviews look organic
- 4.21★Verified rating — holds steady vs the raw 4.30★
- 27%One-shot reviewers — most reviewers are active community members
Reviews per month · 5★ vs lower
2023-08-192025-01-102026-06-04
5★ reviews1–4★ reviews
All-time ratings · 526 total
Latest reviews · 90 analyzed
- 2026-02-20★★★★★No Support?reversewinesnob
- 2025-11-05★★★★★Great plugindrakeisbatman
- 2024-08-31★★★★★Very good pluginviktoraz
- 2024-07-24★★★★★Packers and moversviveklamba1-shot
- 2024-06-28★★★★★Vinternationaltour
- 2024-05-28★★★★★Very GoodMakio9
- 2024-04-28★★★★★Topjarne841-shot
- 2024-04-10★★★★★Works Great!absolutejdx
- 2024-02-28★★★★★Works as expected – here's a custom shortcodeaskutah
- 2024-02-10★★★★★No language changecvz19781-shot
Releases
recent versions from WordPress.org SVNFor developers & the curious
the raw signals behind the grade — none of this is on the friendly summary aboveDownload signals
Baselines are computed on organic days only — release spikes and their tails are excluded, so they're not inflated by the auto-update wave.
62
Baseline · median of last 7 organic days
66
Prior 7-day baseline
59
Floor · 25th percentile over 14 days
5,267
Mean release-day peak (30d)
477
Latest day · 2026-06-03(spike)
-6.1%
Week-over-week organic trend
Review signals
Concentration and drive-by metrics drive the review-burst and fake-review flags. 30–40% solo reviewers is normal; we only flag the extremes.
14%
Max month share · biggest single 30-day window
1.36
Distribution CV · <0.6 even, >1.5 bursty
74%
5★ share in analyzed sample
27%
Solo reviewers · only this one wp.org activity
—
Volume velocity · last 6mo vs prior 6mo
4.27 → 4.21★
Sample avg · raw → solo-filtered