60
LiveChat – Live Chat Plugin for WP Websites
Smooth chats meet a very expensive reality check.
HealthyDeclining
60/100
The chat features work well but many users feel deceived by the misleading free label and high costs.
Active installs
~22,000
our estimate · wp.org shows 10k+
Rating
4.6★
98 ratings
Trend · vs a year ago
-56%
Declining fast
180 → 79 installs/day
What to watch out for
- MINORdownloads down 56% vs a year ago
Downloads over time
real new installs per day · release spikes shown separately from the trend2025-04-302025-08-082025-11-162026-02-232026-06-03
organicrelease spikerelease tailorganic trend · 14d rolling median
Declining fast · -56% in the last year
180/day a year ago→79/day today
Reviews
what people actually sayLiveChat for WordPress draws praise for ease of integration and support quality, but faces repeated, specific criticism over misleading "free" labeling, pricing, hidden fees, and poor plugin implementation.
What people like
- +Works well with other tools, such as ChatBot, for combining automation with live support
- +Embeds into WordPress easily with no reported site crashes×2
- +Customer support quality is praised by satisfied users×2
Common complaints
- −Plugin is advertised as 'free' but requires a paid subscription to function; multiple reviewers call this misleading or a scam×4
- −Pricing considered too high relative to competitors and features offered×2
- −Reports of hidden fees beyond the advertised price to access full functionality
- −Refund requests refused after charges for services allegedly not rendered
- −Plugin is largely just an iFrame loading the LiveChat website, not a native WordPress interface; loads on every admin page, raising privacy and tracking concerns
- −Limited customization options for the price, described as underwhelming by an experienced developer
- −Customer support described as dismissive and unhelpful by dissatisfied users
Review trustReviews look organic
- 4.44★Verified rating — drops from 4.60★ once one-shot reviewers are removed
- 27%One-shot reviewers — most reviewers are active community members
Reviews per month · 5★ vs lower
2024-05-152025-06-092026-06-04
5★ reviews1–4★ reviews
All-time ratings · 98 total
Latest reviews · 98 analyzed
- 2026-03-22★★★★★A solid live chat solution for a small or large business / web experience.antonmccoy
- 2025-11-03★★★★★Great support!auroraarcade
- 2025-09-20★★★★★Overpriced , unethical chargesjoejac1
- 2025-06-09★★★★★Meh, not worth the 14 day trial, cost too highheadly
- 2024-11-27★★★★★The best of the bestefe84
- 2024-07-17★★★★★A solid choice for your next Live Chat & Chatbot solutiontimbfromclxmedia1-shot
- 2024-06-12★★★★★Works great with ChatBotessapod
- 2024-05-10★★★★★How to add a link on page content area ?Jibu
- 2024-04-21★★★★★Great product, great service, great support.adamalleman1-shot
- 2023-01-19★★★★★Scamvarannl
Releases
recent versions from WordPress.org SVNFor developers & the curious
the raw signals behind the grade — none of this is on the friendly summary aboveDownload signals
Baselines are computed on organic days only — release spikes and their tails are excluded, so they're not inflated by the auto-update wave.
87
Baseline · median of last 7 organic days
77
Prior 7-day baseline
120
Floor · 25th percentile over 14 days
3,520
Mean release-day peak (30d)
240
Latest day · 2026-06-03(spike)
+13.0%
Week-over-week organic trend
Review signals
Concentration and drive-by metrics drive the review-burst and fake-review flags. 30–40% solo reviewers is normal; we only flag the extremes.
22%
Max month share · biggest single 30-day window
1.59
Distribution CV · <0.6 even, >1.5 bursty
89%
5★ share in analyzed sample
27%
Solo reviewers · only this one wp.org activity
—
Volume velocity · last 6mo vs prior 6mo
4.59 → 4.44★
Sample avg · raw → solo-filtered