76
Jetpack CRM – Clients, Leads, Invoices, Billing, Email Marketing, & Automation
A sweet starter tool that quickly outgrows its own usefulness.
HealthyGrowing
76/100
Helpful support and a simple interface assist beginners but missing features limit utility for growing businesses.
Active installs
~52,000
our estimate · wp.org shows 30k+
Rating
4.3★
153 ratings
Trend · vs a year ago
+9%
Growing
201 → 219 installs/day
Downloads over time
real new installs per day · release spikes shown separately from the trend2025-04-302025-08-082025-11-162026-02-232026-06-03
organicrelease spikerelease tailorganic trend · 14d rolling median
Growing · +9% in the last year
201/day a year ago→219/day today
Reviews
what people actually sayJetpack CRM is a capable entry-level CRM for WordPress with genuinely praised support, but recurring complaints about limited functionality, stale feature development, and invoice/segmentation gaps make it a risky choice for serious business use.
What people like
- +Support team is responsive, attentive, and effective at resolving issues×5
- +Simple, uncluttered interface that is easy to get started with×2
- +Contact management with type/tag sorting is useful for tracking leads through a marketing cycle
- +Quotes, bills, and transactions are relatively easy to manage and adapt
Common complaints
- −Core features feel outdated and stale; little meaningful development over several years compared to competing CRMs×3
- −Cannot add WooCommerce products directly to invoices or quotes×2
- −Segment/list filtering lacks exclusion logic, making it impossible to exclude customers by tag or order status from a segment
- −Invoice PDF does not render per-item tax despite the UI supporting it
- −Invoices can only be assigned to a Contact OR a Company, not both together
- −Custom fields do not integrate easily with other common plugins
- −Contact list sorting produces unexpected/random alphabetical order
- −Form builder is broken or severely limited in the free version (only email field appears)
- −UI wording and UX add unnecessary cognitive load; interface feels old-fashioned×2
- −Support can be slow or non-existent for ticket-based issues despite positive experiences reported elsewhere×2
- −Paid tier ($200) is considered poor value relative to standalone CRM alternatives×2
- −Third-party WooCommerce extension integrations (e.g. WooCommerce Tax) are incomplete or missing
Review trustReviews look organic
- 4.11★Verified rating — holds steady vs the raw 4.30★
- 17%One-shot reviewers — most reviewers are active community members
Reviews per month · 5★ vs lower
2023-08-192025-01-102026-06-04
5★ reviews1–4★ reviews
All-time ratings · 153 total
Latest reviews · 90 analyzed
- 2026-02-02★★★★★Rock-solid, extensible CRM for WordPress (5+ years of use)mdedsm1-shot
- 2025-12-15★★★★★Very professionalbrnwp
- 2025-09-15★★★★★Form didn’t workjcoppage
- 2025-08-06★★★★★Nice visual CRM to start business activitiesflorian94
- 2025-07-07★★★★★Looks good but missing a very basic featureEmre O.
- 2025-05-15★★★★★Support Issuepows2024
- 2025-03-10★★★★★VERY quick refund process for a plugin that just didn't workout for uspaulwr
- 2025-01-09★★★★★Excellent supportnebu19801-shot
- 2024-10-08★★★★★Nice tool and supportmxpozor
- 2024-09-25★★★★★Excellent product, with great supportChristopher
Releases
recent versions from WordPress.org SVNAlternatives to Jetpack CRM
Top Email plugins, ranked by score.For developers & the curious
the raw signals behind the grade — none of this is on the friendly summary aboveDownload signals
Baselines are computed on organic days only — release spikes and their tails are excluded, so they're not inflated by the auto-update wave.
220
Baseline · median of last 7 organic days
211
Prior 7-day baseline
424
Floor · 25th percentile over 14 days
6,929
Mean release-day peak (30d)
547
Latest day · 2026-06-03(tail)
+4.3%
Week-over-week organic trend
Review signals
Concentration and drive-by metrics drive the review-burst and fake-review flags. 30–40% solo reviewers is normal; we only flag the extremes.
9%
Max month share · biggest single 30-day window
1.03
Distribution CV · <0.6 even, >1.5 bursty
70%
5★ share in analyzed sample
17%
Solo reviewers · only this one wp.org activity
-33%
Volume velocity · last 6mo vs prior 6mo
4.04 → 4.11★
Sample avg · raw → solo-filtered